Updated 20 September 2026.
Everything in one table
| You have | 30 days from the delivery date |
|---|---|
| Return postage | Free — we send a prepaid label |
| Restocking fee | None |
| The original $7.95 | Refunded if the fault is ours; kept on a change of mind |
| Cancelling outright | Within 24 hours of placing the order |
| We issue the refund | 5 to 7 business days after the warehouse checks it in |
| Your bank posts it | A further 3 to 10 business days |
| Returns go to | 233 Broad St, Elizabeth, NJ 07201 |
Email first, post second
Write to support@torvenzaza.com with your order number and tell us what is coming back. We reply within 24 hours with a prepaid label. Please do not post anything before you have it: a parcel that arrives without a label cannot be matched to an order, and a package we cannot identify is a package we cannot refund.
The return address is in New Jersey
torvenzaza Returns
233 Broad St
Elizabeth, NJ 07201
United States
Nothing goes back to Hong Kong or to China. The label we send you is a domestic US one.
Condition, when you have changed your mind
Unworn, unwashed, tags still on, in the original packaging, with any belt, sash or other accessory it arrived with. Try it on the way you would in a fitting room. A dress that has been worn out, altered, laundered, or that comes back smelling of perfume or smoke cannot be resold and cannot be refunded.
When it is faulty, damaged, or the wrong dress
Different situation, different handling. Email us the order number and two or three photographs of the problem. We do not need the parcel back before we act. You get the full amount refunded, including the $7.95 if you paid it, or a replacement if you would rather have the dress. You are not out of pocket at any stage.
What comes back on a change of mind
The full price of the dress, with no restocking fee and nothing deducted for the return label. The $7.95 you paid for outbound shipping stays with us, because that journey happened and the carrier was paid for it. If the order qualified for free shipping there is nothing to deduct and you receive the whole amount.
Swapping a size or color
Tell us which one you would prefer in your email. If it is in stock we will hold it and send the replacement once your return is on its way. If it is not, we refund you and you can order again when it returns.
Cancelling
You have 24 hours from placing the order to cancel it outright for a full refund. Email us with the order number inside that window. After 24 hours the warehouse has it and you will need the return process above once it arrives.
How the money comes back
To the card you paid with, 5 to 7 business days after your parcel is checked in at Elizabeth, then 3 to 10 business days more for your bank to post it. We cannot refund to a different card, as store credit, or by any other means.
What we cannot take back
Gift cards, and anything marked final sale on its product page at the time of purchase. That marking appears on the page before you buy, never afterwards.
Come to us before your bank
Email support@torvenzaza.com or call +1 351-326-7805. Nearly everything is faster to resolve with us directly than through a card dispute, and we would rather resolve it.