Every message is read by a person. Here is how to reach us and what to expect back.
Email is the fastest route
support@torvenzaza.com
Answered within 24 hours, usually sooner. Put your order number in the subject line and we can normally deal with the whole thing in one reply instead of three.
Phone
+1 351-326-7805
If nobody picks up we are on another call. Leave your order number and a number to reach you and we will call back. For anything needing a photograph, an order lookup or a return label, email will get you there sooner.
The company
BRIZANO LIMITED
Suite C, Level 7, World Trust Tower
50 Stanley Street, Central
Hong Kong
That is our registered office — the legal address on the company's paperwork. It is not a shop, a showroom or a warehouse, and nobody there can take in a parcel. Please do not send returns to it.
Where returns actually go
To our US facility, and only once you have emailed us for a prepaid label so we can match the parcel to your order:
torvenzaza Returns
233 Broad St
Elizabeth, NJ 07201
United States
What to send us
About an existing order: the order number and the email address you used. That is enough for us to find everything.
Something arrived damaged or wrong: two or three photographs of the problem. You do not need to post it back before we act.
A sizing question: the style you are looking at, plus the measurements of a dress you already own that fits you well. That gets a much better answer than a size letter does.
Response times, stated honestly
Within 24 hours is the normal case and we usually beat it. Monday mornings and the week after a sale run longer. If two full business days pass with no reply, send the message again rather than assuming we ignored you — occasionally our answer lands in a spam folder.
We do not run live chat and we do not handle customer service through social media. Email and phone both reach the same small team.